FAQs

1. How much are the delivery charges?

• PKR 200 for orders below 2,999

• Free shipping for orders 3,000 and above

2. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location.

3. Do you offer Cash on Delivery (COD)?
Yes, COD is available nationwide.

4. Can I exchange a product?
Yes, exchanges are available within 7 days of delivery for unused items.

5. Do you offer refunds?
No, we only provide product exchanges.

6. Are sale items exchangeable?
No, sale and discounted items are non-exchangeable.

7. How do I track my order?
You will receive a tracking number once your order is dispatched.

8. What if I get a defective item?
Reach out to our support team with photos—your issue will be resolved immediately.

9. Can I cancel my order?
Orders can be canceled before dispatch. Once shipped, cancellation is not possible.